Our

services

User Insights Sprint - Uncover User Pain Points

Conduct rapid user interviews, usability testing, and surveys to identify key pain points and areas for improvement in your product or service.

Deliverables:

Detailed report

User personas

List of pain points

Actionable recommendations

Service Journey Assessment - Optimize Your Service Experience

Perform journey mapping and touchpoint analysis to evaluate the current service experience and identify areas for enhancement.

Deliverables:

Service Blueprints

Touchpoint analysis report

Improvement plan

Deliverables:

Market Fit Analysis - Validate Your Product Concept in

Conduct competitive analysis, trend analysis, and concept testing to ensure your product is aligned with market demands.

Deliverables:

Competitive landscape report

Trend analysis

Validated product concepts with user feedback

UX Health Check - Enhance User Experience

Conduct heuristic evaluations, card sorting, and A/B testing to identify UX issues and recommend improvements.

Deliverables:

UX audit report

Prioritized list of UX issues

Recommended solutions

Deliverables:

CX Gap Analysis - Identify and Close Customer Experience Gaps

Perform ethnographic studies, diary studies, and customer journey mapping to understand and improve the customer experience.

Deliverables:

As-is and To-be CX journey maps

Gap analysis report

Plan for improving customer satisfaction.

Our process

2

Understand Why

we dive deep into user behaviors, market trends, and service touchpoints. This phase uncovers insights and opportunities that form the foundation of our recommendations.
3

Know how to reslove

We transform the research findings into actionable insights and opportunities, empowering you to make informed decisions. Delivering detailed reports, user personas, journey maps, and prioritized opportunities to guide your next steps with confidence.
1

Spot the right problem

we connect with you to understand your vision, challenges, and goals. Through collaborative conversations, we align on the scope and focus areas, ensuring we’re addressing the right problems.

Let’s talk

Design & Business.

Let’s make impact.